Last updated: 10/09/2026
This policy explains how returns and refunds are handled for orders placed with Bed Supplies UAE. As a wholesale supplier working on an enquiry and confirmed-order basis, our approach differs from a standard online retail return policy — please read carefully before placing an order.
1. No Exchanges
We do not offer product exchanges (e.g. swapping for a different size, colour, or product). If you wish to order a different item, this must be placed as a new order.
2. Inspection at Delivery
When your order arrives, you (or your representative) may inspect the goods at your doorstep before accepting delivery. We encourage you to check quantity, condition, and general quality at this stage, as this is the best opportunity to identify any visible issues before the delivery is completed.
3. 48-Hour Return Window
If a problem with your order (such as a defect, damage, or an incorrect item) is identified after delivery, you have 48 hours from the time of delivery to notify us and request a return.
To request a return within this window:
- Contact us on WhatsApp (+971 50 910 3134) or email (contact@bedsupplies.ae)
- Provide your order details and clear photos of the issue
- Keep the item(s) in their original packaging and unused condition where possible
4. Conditions for Return Approval
Returns are considered on a case-by-case basis and are generally approved for:
- Defective or damaged items
- Incorrect items delivered (different from what was confirmed in your order)
- Significant quantity shortages
Returns are not accepted for:
- Change of mind after the 48-hour window or after use
- Items damaged due to misuse, improper washing, or normal wear after delivery
- Minor batch variations in colour or shade that do not affect product function
5. Refund Method and Timeline
Approved refunds will be processed back to your original payment method (bank transfer or card) or, where cash on delivery was used, via bank transfer to an account you provide. We aim to process approved refunds within a reasonable timeframe once the returned item(s), if applicable, have been received and inspected.
6. Contact Us
For any return or refund request, contact us at contact@bedsupplies.ae or +971 50 910 3134 within 48 hours of delivery.